Effective Date: October 2026 | Last Updated: October 2026
1. Acceptance of Terms
By booking an appointment, requesting an estimate, or utilizing any services provided by Sapphire Cooltech ("Company," "we," "us," or "our"), you ("Customer," "Client," or "you") agree to be bound by these Terms and Conditions. These terms apply to all AC repair and HVAC services, Movers & Packers, upholstery and ready-made furniture fitting, and electrical chandelier and curtain installations.
2. Scope of Services & Appointments
Sapphire Cooltech provides certified on-site residential and commercial services across Dubai and the UAE.
- Service Bookings: Appointments may be requested via our website form, telephone hotline, or verified WhatsApp channel (+971 55 963 1236).
- Arrival Windows: We make every effort to arrive within the scheduled time frame. For emergency repair dispatches, our target arrival is 60–90 minutes depending on Dubai traffic and location accessibility.
- Access & Permits: Clients are responsible for ensuring our technicians and vehicles have authorized entry and any required building security or move-in/move-out gate passes (e.g. Emaar, Nakheel, DAMAC communities).
3. Pricing, Estimates & 20% Inspection Discount
We operate with complete financial transparency with no hidden costs:
- 20% First Inspection Discount: New clients are entitled to a 20% discount on initial system inspection and diagnosis charges. This applies to the inspection charge itself.
- Upfront Estimates: Before initiating any replacement or repair involving additional parts, our technician will provide an itemized written or digital quote for your approval.
- Invoicing & Payment: Payment is due upon completion of the service. We accept digital card payments via our secure payment gateway (Ziina), bank transfer, or cash.
4. Movers & Packers Specific Terms
When booking our Movers & Packers services:
- Inventory Confirmation: The scope of packing and transit is based on the initial agreed items. Major additional inventory may result in adjusted transit pricing.
- Valuables: Clients are advised to personal carry high-value jewelry, currency, passports, and essential legal documents.
- Assembly Guarantee: All furniture dismantled by our team will be reassembled at the destination property in good functional order.
5. Workmanship Warranty & Guarantees
Satisfaction & Warranty Commitment
All repair labor and new component installations performed by Sapphire Cooltech are backed by our workmanship warranty. If a repaired fault recurs within the warranty window, we re-inspect and correct it promptly at no extra labor cost.
- Parts Warranty: Manufacturer warranties apply to all new AC compressors, fan motors, PCB boards, and electrical accessories.
- Limitations: Warranties do not cover damage caused by external power surges, unauthorized third-party tampering, customer misuse, or severe acts of nature.
6. Cancellation & Rescheduling
We understand schedules change. We request at least 2 hours' notice prior to your scheduled time slot to cancel or reschedule without any cancellation fees.
7. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the Federal Laws of the United Arab Emirates. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Dubai, UAE.
8. Contact Us
For any inquiries regarding our terms, service agreements, or corporate maintenance contracts:
