Privacy Policy

Effective Date: October 2026 | Last Updated: October 2026

1. Introduction

Welcome to Sapphire Cooltech ("we," "our," or "us"). We provide certified air conditioning and HVAC maintenance, Movers & Packers services, upholstery & ready-made furniture fitting, and electrical chandelier & curtain installation services across Dubai and the United Arab Emirates.

We value the trust you place in us when inviting our technicians to your home, office, or facility. This Privacy Policy explains our commitment to protecting your privacy in full compliance with applicable UAE data protection regulations, including Federal Decree-Law No. 45/2021 regarding the Protection of Personal Data (PDPL).

2. Information We Collect

To deliver timely, high-quality, and transparent service, we may collect the following categories of information:

• Contact Information: Full name, telephone/WhatsApp number, and email address.
• Service Location Details: Physical villa, apartment, building name, unit number, street address, or geo-location in Dubai or other UAE Emirates required for our mobile service teams to arrive on site.
• Service Job Information: AC brand, system model (Split, FCU, AHU, Package Unit), description of cooling faults, furniture moving inventory, or upholstery and furniture fitting specifications.
• Communications: Call logs, WhatsApp text records, service estimate submissions, and feedback messages.
• Payment Records: Digital payment receipts and invoice transaction identifiers (note: card numbers are securely handled via certified gateways such as Ziina and are never stored on our servers).

3. How We Use Your Information

We use your personal data strictly for legitimate operational purposes, including:

• Dispatching certified technicians and moving crews to your specified location.
• Providing upfront, transparent quotes, inspection discounts (such as our 20% first inspection discount), and itemized billing.
• Communicating appointment confirmations, technician arrival estimates, and emergency call updates.
• Managing post-service warranties, follow-ups, and customer satisfaction surveys.
• Complying with municipal and legal requirements under UAE law.

4. Information Sharing & Third Parties

We only share information with:

• Direct Technical Staff: Assigned HVAC engineers, movers, upholstery & furniture technicians, and installers directly responsible for executing your requested job.
• Secure Payment Processors: PCI-DSS compliant payment gateways (e.g. Ziina) to process invoice settlements securely.
• Legal Authorities: When required by binding legal process or law enforcement in the UAE.

5. Communications via WhatsApp & Telephone

By submitting a service estimate request or contacting our hotline (+971 55 963 1236), you consent to receiving operational communications regarding your booking via call, SMS, or WhatsApp. You may opt out of non-essential communications at any time by replying "STOP" or messaging our team directly.

6. Data Security & Storage

We implement industry-standard organizational and technical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or accidental destruction. Access to client contact and property information is restricted strictly to authorized operational staff.

7. Data Retention & Your Rights

We retain customer records only for as long as necessary to honor ongoing repair warranties, service maintenance agreements, and statutory accounting requirements. Under UAE data protection laws, you have the right to:

• Request access to the personal records we hold about you.
• Request correction of inaccurate or incomplete contact or property information.
• Request deletion of your data once any active warranties or legal obligations expire.

8. Contact Our Privacy Team

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your information, please reach out to us: